Shipping policy
📦 Shipping Policy – Kiasha
At Kiasha, we aim to deliver your favorite jewelry pieces safely and on time. Please read our shipping policy to understand how your order reaches you.
1. Order Processing Time
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All orders are processed within 1–2 working days after payment confirmation.
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Orders placed on weekends or public holidays will be processed the next working day.
2. Shipping Time
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Once dispatched, delivery usually takes 3–7 working days depending on your location.
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Delivery timelines may vary for remote or less-accessible areas.
3. Shipping Charges
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Free shipping may be available during special offers or promotions.
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Standard shipping charges (if applicable) will be shown at checkout before you complete your order.
4. Tracking Information
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Once your order is shipped, you will receive:
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A tracking number
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A tracking link
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You can check your order status anytime using the provided tracking details.
5. Delayed Deliveries
Delivery delays may occur due to:
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Weather conditions
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Courier service issues
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Operational delays
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Festivals or high-volume periods
We always do our best to ensure timely delivery, but some factors are beyond our control.
6. Incorrect Address / Failed Delivery
Please make sure your address and contact details are accurate.
We are not responsible for:
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Delays due to incorrect addresses
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Failed deliveries due to unreachable customers
Additional charges may apply for re-shipping.
7. Damaged Packages
If the outer package arrives damaged:
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Please record an unboxing video before opening (mandatory for return/refund requests).
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Contact us within 24 hours with video proof.
8. International Shipping
(Currently optional — you can tell me if you want to offer it)
If you want, I can add:
✔ International shipping info
✔ Customs & duties policy
9. Contact Us
For any shipping-related queries, feel free to reach out: